The warranty period for Saif Al Naser devices is 24 months from the invoice date.

• The warranty can be extended on request.
• For spare parts the warranty period is 12 months.

The warranty does not cover:

• Freight or set-up damage (within the delivery process). If your appliance has been damaged in transit, you must make a claim in writing directly to the carrier.
• Units with missing or illegible serial numbers.
• Devices that have not yet been paid to  Saif Al Naser 

Problems resulting from:

• External causes such as accident, misuse, usage errors, problems with the electrical power supply, insufficient ambient conditions during operation
• Maintenance work that was not authorised by Saif Al Naser 
• Use that does not comply with the appliance information
• Error in following the unit instructions / device manual
• Failure to carry out predictive maintenance
• Problems caused by the use of accessories, parts or components not supplied by Saif Al Naser 
• Damage due to fire, flood or force majeure
• Changes or modifications to the device by the customer
• Consumables such as filters (HEPA, ULPA, activated carbon filters, pre-filters) and fluorescent tubes / UV lamps.